Infrastructure Services

INFRASTRUCTURE SERVICES

We provide ongoing management and support of IT infrastructure and related processes and we can do so either as augmentation of your staff, as a capacity or as a fully managed solution. From our secured site, we offer cost-effective, leveraged services that follow industry best-practices and are scalable over time to meet changing business needs.

Your business needs are unique and we understand that one size doesn’t fit all. Our solutions are customized and adapted to our clients’ business goals, strategies and market circumstances.

Services Offered
Canadian secure cloud: The Indigena Cloud delivers critical data management and information asset protection solutions enabling optimized, scale out, IT infrastructure investments. Our unique, national hybrid cloud service delivery infrastructure spans five Canadian datacenters and provides the flexibility, velocity and cost efficiencies that today’s enterprises are seeking. Our Indigena Cloud Services team assists organizations to leverage both primary site and cloud based workloads, maximizing compute, network, and storage resources to deliver right-sized solutions. We work our Tier 1 technology partners to deliver secure, high performance, and scalable solutions, 100% delivered and supported in Canada.

Security Operations Centre (SOC) – in collaboration with our security partner IPS Deloitte, we can deliver fully featured Tier 1 to Tier 3 security services, from our federally cleared site.

Security – proactively secure your network to minimize risk and prevent costly incidents.
Compliance – ensure your compliance with government and industry regulations for information security.
Managed Security Services – protect your information assets around the clock and improve the efficiency of your security options.

Network Operations Centre (NOC): We can also provide advanced 24/7/365 monitoring and remediation services for servers, networks, applications, databases and workstations from our secure NOC.

Service Desk: Manage all your needs in one place 24/7/365 such as application support, including problems, changes, incidents, requests, client surveys, automation of tickets and dispatch.

Get access to industrialized service desk toolsets that include the following:

Application Support  •  Technical Support  •  Incident Management  •  SLA Management  •  Change Management  •  Asset Management
Problem Management  •  Preventive Maintenance  •   Knowledge Base  •  Full Life Cycle PC Enablement

Methodologies & Tools
We will either work with our clients’ tools or bring tools to bear for a solution. Here are some of the tools we either use today or have hands-on experience with in the past:

IT Service management and Helpdesk tools: BMC Remedy, IBM Maximo, Service Now, Track-it, Freshdesk, ConnectWise, Autotask, MSP
RMM: LabTech, Naverisk, N-central
IT Monitoring: Solarwinds
SIEM: IBM Q-Radar
Operational Excellence – Service Delivery Methods & Practices built on LEAN/Six Sigma and ITIL V3
Accenture Delivery Methods

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